[QuadList] If you've had posts that didn't make it to the list recently... Update--

[Ted Langdell]

Greetings again,

Thanks to those who sent e-mails advising that some/all posts they sent to the list never arrived.

The notifications and the attachments have been helpful. Working with our webhost support people, we may have a line on the problem.

It's likely to be a two-part problem, some of it related to the DMARC and unsubscribe issues outlined earlier.

Some of it relates to spam filtering software that's domain wide.

We'll see if action I've just taken clears it up... or helps further diagnose the situation.

Please check your own SPAM boxes to see if there are any bounced messages from the

QuadVideotapeGroup.com domain, or from accountservergroup.com (the server for the domain and QuadList.)

Forward to me with long headers visible, so I can pass on to the Webhost support folks.

And if you have had problems with post attempts, please follow the steps in the previous post (below) to help with the problem.

Thanks, and we'll keep you updated as we learn more and train the SpamAssassin software to better tell the difference between posts from you and unwanted messages.


Ted

Ted Langdell
Secretary
Skype: 	TedLangdell
e-mail:	ted at quadvideotapegroup.com

Seventh Annual Quad Videotape Group Dinner at AMIA:  7pm, Tuesday, October 7. 2014, Savannah, Georgia
Eighth Annual Quad Videotape Group Lunch at NAB:  12:30pm on Tuesday, April 14, 2015, Las Vegas Convention Center



On May 21, 2014, at 3:50 PM, Ted Langdell wrote:

> 
> Greetings,
> 
> Our web host support folks are trying to identify the intermittent issue re: what's happening/not happening when several folks have sent e-mails but never seen them post to the list.
> 
> We know David Crosthwait and Ed Sharpe have reported this issue happening to them.  Don Norwood also from one specific e-mail address. (he changed addresses and hasn't had a problem since that I'm aware of.)
> 
> If it has happened to you, we'd like to know.  We also have some suggestions going forward.
> 
> 1:	CC yourself on posts to the list, so you know your server sent them out. (The round robin)
> 
> 2:	Log into the QuadList mailman page, (bottom of page) and ensure that your settings include getting an ACK (acknowledgement) that your message was received and sent out.
> 
> 3:	If it's been more than half an hour and you have not received an ACK and have not seen the post show up in your mailbox, or in the archives at this URL:
> http://mail.quadvideotapegroup.com/pipermail/quadlist_quadvideotapegroup.com/
> 
> Please take the steps below to help our webhost's IT staff diagnose the problem:
> 
> For folks that have had this problem in the last week... (or have it happen in the future,) please send me several items I can pass on to them:
> 
> Please "Forward as attachment"  the "didn't post" email itself.  This will include the headers so they can check e-mail logs by time, message ID and other details. That will help them see whether that message got as far as the data center and if so, what happened then.
> 
> They can also compare the headers of the "didn't make it" e-mail with one that did to see whether there's something that may be triggering the issue:
> 
> Please attach a post that DID make it, and the same post you received from the list.
> 
> So you know what it looks like...
> 
> Here's my "non-union shop? LOL almost choked" reply as outgoing mail to the QuadList server showing servers to be used for sending:
> <Re: [QuadList] RCA Equipment Demonstration-- Non-union shop?.eml>
> 
> and the post that was received from the list showing the path it took.
> <Re: [QuadList] RCA Equipment Demonstration-- Non-union shop?.eml>
> 
> Your assistance will help us identify how many people are having this problem, and provide some data for the support folks to work with. 
> 
> Thanks much.
> 
> Ted
> 
> Ted Langdell
> Secretary
> Skype: 	TedLangdell
> e-mail:	ted at quadvideotapegroup.com
> 
> Seventh Annual Quad Videotape Group Dinner at AMIA:  7pm, Tuesday, October 7. 2014, Savannah, Georgia
> Eighth Annual Quad Videotape Group Lunch at NAB:  12:30pm on Tuesday, April 14, 2015, Las Vegas Convention Center



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