[QuadList] QuadList Digest, Vol 33, Issue 8

[Gary Adams]

You are completely right about this.  Like so many weak links, it is often a management decision on how to handle the problems when working over the phone as they did in those days.  I’m sure the tech you were talking with did realize there was a problem but they were told to handle it this way.   When on site, the tech has more control over the situation since they must make you happy or they can’t leave.  So probably if the first tech came to your site, they would have done the same thing.  I do know there was lots of confusion about bearing problems.  Partially related to how the roller was “pounded” onto the capstan shaft which is why they didn’t want end users to do it themselves.  Many users were capable of doing this, however.  The capstan was so critical to the proper operation of the drive.  I would guess they went through a lot of capstan exchanges due to bearings and damaged or worn rollers.  

 

It was always difficult when you know of a “fix” and you are not allowed to offer it due to liabilities in one way or the other.  I loved direct customer service.  Sometimes we had to hold back because we were told to.  Gets very political and I wish that were not the case.  It was one of my most favorite jobs.

 

I was trying to think if the Engineer was Bill Bowen, but he never retired.  Was this a UK Engineer?

 

Gary

 

From: quadlist-bounces at quadvideotapegroup.com [mailto:quadlist-bounces at quadvideotapegroup.com] On Behalf Of Trevor Brown
Sent: Wednesday, March 02, 2011 4:21 AM
To: 'Quad List'
Subject: Re: [QuadList] QuadList Digest, Vol 33, Issue 8

 

 

The last engineer was a Radio Ham called I think Bill was looking for somewhere to live in Mexico when he retired

I hope he made it, he was a big help in troubled times

 

TrevorB 

UK Member 

 

 

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